FAQ

Orders & Shipping

Q1: How long does it take to process and ship my order?
A: Most orders are processed within 1-3 business days. Standard U.S. shipping takes 5-10 business days, while express options (2-5 business days) are available at checkout. International delivery times vary by location.

Q2: Do you ship internationally?
A: Yes, we ship worldwide! Customs fees or import taxes may apply depending on your country's regulations, which are the customer's responsibility.

Q3: Can I track my order?
A: Absolutely. Once your order ships, you'll receive a tracking number via email to monitor its delivery status.

Q4: What if I enter the wrong shipping address?
A: Please contact us immediately at [email protected] if you need to correct your address. We can only modify orders before they ship.

Products & Sizing

Q5: Are your jerseys officially licensed?
A: We specialize in high-quality custom fan gear and replica-style jerseys, offering the look and spirit fans love without claiming official licensing.

Q6: How do I choose the right size?
A: Please refer to our detailed Size Chart available on each product page. We recommend comparing your measurements with the chart for the best fit.

Q7: Do you offer jerseys for kids and women?
A: Yes! We carry a wide range of sizes, including Youth (Kids) and Women's cuts, so every fan in the family can show their team spirit.

Q8: Can I customize a jersey with any name and number?
A: Yes, on select styles you can customize with your desired name and number during checkout. Note: We do not produce jerseys of current professional NFL players.

Custom Orders & Design

Q9: What is your custom jersey production time?
A: Custom jerseys require additional processing time. Please allow 5-7 business days for production before shipping.

Q10: Can I see a proof of my custom design before production?
A: Due to volume, we do not provide design proofs for standard name/number customization. For large group orders (10+ pieces), please contact us for special arrangements.

Returns & Exchanges

Q11: What is your return policy?
A: We accept returns within 30 days of delivery for unworn, unwashed items with original tags attached. Customized items are final sale and cannot be returned unless defective.

Q12: How do I start a return or exchange?
A: Please email [email protected] with your order number and reason for return. We'll provide instructions and a return authorization.

Q13: Who pays for return shipping?
A: Customers are responsible for return shipping costs unless the item is defective or we made an error.

Payment & Security

Q14: What payment methods do you accept?
A: We accept all major credit/debit cards (Visa, Mastercard, American Express, Discover), PayPal, and Apple Pay.

Q15: Is my payment information secure?
A: Yes, all transactions are encrypted using SSL technology. We do not store your full payment details on our servers.

Contact & Support

Q16: How can I contact customer service?
A: For the fastest response, please email [email protected]. We aim to reply within 24 hours on business days.